Privacy Policy
This Privacy Policy describes how Elisabeth grace (the “Website,” “we,” “us,” or “our”) collects, uses, and shares your personal information when you visit the website, use our services, make a purchase on sophiaandcharliejewels.com (the “Website”), or otherwise interact with us (collectively referred to as the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as the user of the Services, whether you are a customer, a website visitor, or any other individual whose data we have collected according to this policy.
Please read this Privacy Policy carefully. By using or accessing the Services, you agree to the collection, use, and sharing of your data as described in this Privacy Policy. If you do not agree, please do not use or access the Services.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, for example to reflect changes in our practices or for operational, legal, or regulatory reasons. When we do so, we will post the revised Privacy Policy on the Website, update the “last updated” date, and take any other steps required by law.
How We Collect and Use Your Personal Information
To provide the Services, we have collected personal information about you over the past 12 months from various sources, as outlined below. The type of data we collect and use depends on how you interact with us.
In addition to the specific purposes listed, we may use your personal data to communicate with you, provide the Services, comply with legal obligations, enforce our Terms of Service, and protect or defend our rights, the Services, and our users.
Information You Provide Directly
When you use the Services, you may provide us with the following:
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Basic contact details: name, address, phone number, and email address
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Order details: billing and shipping addresses, payment confirmation, email, phone number
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Account information: username, password, and security questions
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Shopping behavior: items you view, add to cart, or wishlist
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Customer support data: information shared when contacting us
Some Services require you to provide certain personal data. If you choose not to provide it, you may not be able to use or access those features.
Information We Collect Through Cookies
We automatically collect certain information about how you interact with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies. Usage Data may include:
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device and browser information
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network connection data
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IP address
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how you interact with the Website and your account
See Shopify’s Cookie Policy for more details: https://www.shopify.com/legal/cookies.
Information From Third Parties
We may also receive data about you from third parties, including:
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Website and service providers (e.g., Shopify)
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Payment processors, who collect payment details (bank account, credit/debit card info, billing address) to process your payment and fulfill your order
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Marketing and advertising partners, who may use tracking technologies to collect data on how you engage with our emails, ads, or website
We treat all third-party data in accordance with this Privacy Policy.
How We Use Your Personal Information
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Providing products and services – fulfilling orders, processing payments, delivering products, managing accounts, handling returns/exchanges, sending order updates, and publishing reviews
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Marketing & advertising – sending promotional emails, SMS, or ads tailored to your preferences
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Fraud prevention & security – detecting and investigating suspicious activity
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Customer communication – providing support and improving our Services
Cookies
We use cookies to operate and improve our Website, store your preferences, and analyze traffic. You may disable cookies through your browser, but doing so may affect your shopping experience.
How We Share Your Data
We may share your personal information under the following circumstances:
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With vendors or service providers (e.g., shipping carriers, payment processors, IT and data analytics providers)
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With marketing and business partners (including Shopify)
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With affiliates or subsidiaries
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In connection with business transfers such as mergers or bankruptcy
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To comply with legal obligations or enforce our Terms of Service
User-Generated Content
If you post reviews or other content publicly through our Services, it may be visible to anyone. Please use caution when sharing personal information.
Children’s Data
Our Services are not intended for children, and we do not knowingly collect personal information from children under 16. If you believe your child has provided us with personal data, please contact us so we can delete it.
Security & Data Retention
We implement security measures to protect your personal information, but no system is 100% secure.
We retain data as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights & Choices (U.S. & International)
Depending on your location, you may have the right to:
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Access the data we hold about you
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Request deletion of your data
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Request correction of inaccurate data
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Request portability (copy/transfer of your data)
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Restrict or object to processing
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Withdraw consent for marketing communications
You can exercise these rights by contacting us (see below). We may require verification of your identity before processing your request.
You can unsubscribe from marketing emails at any time using the “unsubscribe” link.
We will not discriminate against you for exercising your privacy rights.
International Users
If you access our Services from outside the U.S., please note that your data may be transferred and processed in the United States. For EU/UK users, transfers rely on recognized legal mechanisms such as Standard Contractual Clauses.
Complaints
If you have concerns about how we handle your data, please contact us. Depending on your jurisdiction, you may also have the right to file a complaint with your local data protection authority.
Contact Us
For questions about our privacy practices, or to exercise your rights, contact us at: